FAQ's

Give us a call to schedule an in person meeting to view the space. Or, if you are ready to go we can coordinate all paperwork remotely.

Yes. As a work space rental client you have the same privileges as a virtual office client for use of the address, and business mailbox services. Use with state, federal filings, business license, banks, websites, business cards, etc. Although the address can be used as your corporate address for corporate filings, you can not list it as the Registered Agent address on your corporate filing due to state commercial code. TRUE Space offers Registered Agent Service for a nominal added cost if you are incorporating or forming an LLC, etc.

3 months, after which agreements renew on a month-to-month basis.

Absolutely.

To receive a document that will meet "lease" requirements you need to rent a physical space (work space) that has physical identifier and is not shared with any other party with a minimum rental term of twelve (12) months. Fortunately, TRUE Space offers low cost Designated Desks, Cubicles, and Office rentals that can meet your "lease" needs. Our Designated Desks are the lowest priced work space option in the market that qualifies to provide a document meeting "lease requirements". NOTE: if applying for bank loans, most banks will require that you rent an actual office, not just a cubicle or designated desk.

Yes, our offices, cubicles and desks rentals all meet SAM.gov requirements. Our rental agreement is also constructed for SAM.gov compliance. Please note that for most government contracts and grants a minimum rental term of 12 months must be specified on the rental agreement. Some contracts or grants may require an actual office instead of just a Designated Desk based on security restrictions.

Important: The SAM.gov requirements to get a “cage number” state that a virtual office can be used, but the fine print in the requirements make virtual offices and shared space locations unusable.
Excerpts from SAM.gov that render a virtual office or shared work space unusable for government contracts or grants.
iii. Agreements with only mail service, phone answering service or access to open space will not be valid for use as a physical address
iv. There must be a designated desk, office or suite number indicated within the agreement

TRUE Space work spaces are for general office purposes. The following is a list of business services NOT permitted at a TRUE Space location.
-Auto Brokers
-Bail Bonds
-Beauty Services (hair, nails, etc.)
-Child Treatment/Counseling/Testing
-Counseling
-Criminal Law Practice
-Criminal Rehabilitation
-Family Law Practice
-Home Healthcare
-Massage
-Medical and Non-Medical Patient Visit
-Production/Manufacturing
-CBD, Marijuana, Pharmaceuticals, Drugs, and related products
-Radio/Streaming Broadcast
-Recording Studio
-Retail (online retail is fine, but can not use office to store inventory or package shipments)
-Seasonal Tax
-Storage
The aforementioned unacceptable business services list doesn't cover every type of business that may be excluded. We try to be open to as many business types as possible. If your business is not a typical office environment business, give us a call to find out if it would be acceptable.

No. TRUE Space does not staff locations with a receptionist. But, we do display a directory with your business name and phone number listed so visitors can call when they are in the reception area.

Yes. As a general rule we do not offer package receiving services for our virtual office clients, but we can receive occasional packages for our Office rental clients. It is important to clarify that the allowance is an occasional delivery, not regular flows of product or other materials used for resale or distribution.

Absolutely if you have Workspace Rental. We even have special procedures to help our virtual office clients succeed with Google Business Profiles (GBP) verification.

Google Business Profiles (Formerly known as "Google My Business") is an awesome free advertising service for your business allowing your business to appear in Google search results and on the Google Map.
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TIPS:
Disclaimer: Google Business Profiles (GBP) is a Google product, not a TRUE Space product. We have no control over Google's product. We can not guarantee your business will successfully navigate Google's process to be listed on the Google Map. Google makes changes to their account creation and address verification process CONSTANTLY. We do our best to update our TIPS section as soon as we are aware of changes to help our clients. We typically hear about these changes from clients going through the process. It then takes time for us to verify the changes and post new information. These TIPS are just that..tips, and can not be considered a definitive or absolute set of instructions for success.

Google Business Profiles (GBP) Account Creation: Done online: search "Google Business Profile" and start the process. You will need a Gmail email for this process.

Types of Businesses: The sign up process will take you down several paths. The path will determine the validation process.

Easiest Path (Service Area): Businesses stating that they "Do Not have a store or office that clients visit" have the easiest threshold for verification. This is effectively a "Service Area" business. You will enter various cities where you conduct business and this represents your "service area". ADDRESS VERIFICATION: The Google verification requirement changes almost weekly. One week a verification video, made with your cell phone, is required, and the next there is no verification process at all. We are not sure if Google does this randomly or if their system just keeps changing that fast (most likely).

More Difficult (Store or Office Option): If you select that you do have a store or office where clients visit, you will be asked to enter an address. Note: Google does not by default include a suite number, so you must add the second line to the address. Also, Google often includes an incorrect Zip+4 extension for the address. Office buildings have a Zip Code "+4 digits that are for the building in general, and then they often have different "+4" digits for different floors or sections of the building. Be sure to enter correct data. This can be obtained via a "Look up a Zip Code" on usps.com. ADDRESS VERIFICATION: (Option 1): Google may offer a Phone verification where you enter your phone number and Google calls (immediately), they verify you are at the business address. Perhaps by using cellular "location" technology. But, we have never seen this verification method work. Possibly since clients are typically not at our office location when setting up their Google Business Profiles account. (Option 2): Video Verification. Requires that you have fixed suite signage with your business name, and "Management Access" to spaces within the location. TRUE Space offers options to help.

Successful verification via video requires demonstrating access to a "management area" in the TRUE Space office that is not open to the general public. Workspace rental clients already have access to their rented workspace. We recommend that you should also demonstrate access to the secure mail room (will require that you have turned in your USPS Form 1583 with ID's).

You will need to order and bring with you a 2" x 12" engraved nameplate with your business name (costs under $15 + shipping) to temporarily install in our in suite "Suite Sign" directory. The nameplate must be from a specific manufacturer to match the existing signage. Contact us at office@truesp.com or call us at 888-308-8783 to request the ordering information sheet. It typically takes 7-10 days to receive nameplates after ordering.

CAUTION: 3rd party services such as GoDaddy, are trying to help people boost their website search engine optimization (SEO) by connecting a website to a Google Business Profiles (GBP) account. It is important to note that simply by including your website on your GBP you achieve the same result. These 3rd parties attempt this process by offering an overlay template to fill in the GBP setup without leaving their website. This tends to further confuse the GBP setup process as their terminology is often different from Googles (which changes all the time). This has caused people to make the wrong selections that eventually leads to the inability to verify the address with Google. We recommend just setting up your GBP account independently instead of using 3rd party links.

See our other FAQ on this subject for more information on the Google My Business address verification video process.

Be sure to read our other FAQ on this subject as this information follows critical information in our other FAQ.

Disclaimer: These TIPS are designed to help you through the Google Business Profiles verification process. This is a Google product and Google maintains control of this very challenging and ever changing process. TRUE Space can not guarantee you will successfully get your business verified by Google. Success and failure are typically dependent on your ability to initially set up your Google Business Profiles account, read in great detail Google's requirements, and read and understand the TIPS provided by TRUE Space.

TIPS on Google Video Verification:
We created the below guide to help you successfully navigate the creation of a verification video for Google. Success will be based on your mobile phone video skills and following Googles very specific instructions. Successfully getting a video approved by Google is challenging. The video is shot from your phone, while you are connected to your Google account, using their "in website/app" video system. It is best done at the same time you create your Google Business Profiles account.

PREP WORK:
• Signage: Google requires physical attached signage with your business name in the suite. Bring your 2" x 12" engraved sign showing your business name to install on the SUITE SIGN inside our suite reception area. See end of this FAQ for more info on this sign requirement and how to order.
• If renting a desk for the verification process, print on paper an 8.5" x 11" (horizontal) sign with your business name and logo (preferred).
• Website (If you have a website): Add the business address on your website. Then register your website with Google Search Console, then request that it is crawled by Google. Wait till it has been crawled before doing your verification video.
• Mail Room access requires a completed USPS Form 1583 and ID's on file To get access to this secure area, you must have provided to us your signed USPS Form 1583 and ID’s, and that form must have been reviewed and accepted. The form effectively enables us to deliver mail to you, and with it we can give you access to the Mail Room. Request a Mail Room door code just prior to filming your video so you have the current door code.
• Management Access: Google requires "management access" to be demonstrated. Show you have access to open the secure office where your desk or office is located. Additionally, in the same video you will also want to show you have access to the secure Mail Room (more information below).

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Cross Validation: We suspect that Google cross references your business website to see if it is displaying the address. Additionally we suspect that Google cross references official government databases to see if your business is legally registered at the address. If you are an LLC, or corporation, or limited partnership, your principal office address or mailing address on your secretary of state filing for your entity should match the business address used on your Google Business Profile account. This has been a deciding factor in verification successes and failures. If you need help changing the address on your state filing TRUE Space offers this corporate filing service. See our Corp Filing Tab.
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MAKING THE VIDEO
Google Verification Video (ideally 1-2 minutes, max 5 minutes) shot using your mobile phone while connected to your Google Business Profiles account.

Set up the desk workspace or your office to show you are working in the space.
- Know the code to enter the secure areas.
- Temporarily install your 2" x 12" sign in the sign board in the TRUE Space reception area.

Pre walk/test shoot the video so you know how to shoot it to try to avoid showing the TRUE Space signs to avoid confusion with Google. We recommend that you don’t speak in the video. It is important that you have a fully charged phone battery to help avoid lost cellular data signal while ascending in elevators.

• Start outside and video street sign if one exists, if no street sign do a quick 360 view and then video building exterior and building # on the exterior of building or of the building monument sign near the street.
• If you rent an Office (show your company name on the building lobby directory).
• Take elevator if needed (show pushing correct button for the floor)
• DON'T video the suite number outside our suite if the sign says "TRUE Space" (some do, some don't)
• DON'T video your business name on the TRUE Space printed or video monitor directory as that can cause confusion due to the other businesses listed on the directory.
• DO video the Suite Sign inside our reception area where you installed your your 2" x 12" business name plate.
• Walk to the mail room and show that the door is locked. Enter the code and show that you can open the door. Don't go into the Mail Room or show the inside. You are just proving that you can open the door.
• Walk to the secure area (desk area or office) and show that the door is locked by turning the handle, then show that you are entering a door code for entry to prove you have access. For offices with keys, show that you can unlock the door with the key. Briefly video the "work area" you set up for yourself.

RULES
Don't move furniture; move our signs; hang any signs other than the 2" x 12" nameplate in the Suite Sign, and 8.5" x 11" paper sign in the plastic holder above a rented desk. Don't move or cover our existing signage or displays. Don't utilize other desks or offices in our spaces that you have not rented, including our reception desk. No food or drink are permitted, and no pets or animals are permitted (no exceptions). Any of the above will result in termination of TRUE Space services. We regularly review security camera footage for these violations. Don't lose TRUE Space access by breaking the rules, just as you are getting verified with Google!

Ordering Your 2" x 12" name plate sign customized with your business name To display your business name on the "Suite Sign" in the TRUE Space reception area. Contact TRUE Space at Office@truesp.com. Request 2" x 12" Name Plate Ordering instructions and include your business name. We will send you the instructions PDF. You can also call to make this request to have the PDF sent via email. Please follow the nameplate ordering and design instructions carefully. Have the nameplate shipped to your home. The cost is under $15 + shipping. (averages about $24 total).


PROBLEMS? We hear from clients that some are successful with the verification video on the first try and find the process easy, while others require multiple attempts. Some clients just can't seem to get approved. Don't try to trick Google. If you try hanging a sign with your business name near the building directory, near the elevator, or on a hall wall or door, taped to a door, or place your sign over other signs, or set up a 'stand up' business name sign, or any other way to try to game the system, your video will be rejected. They see these tricks every day and know they are red flags.

Yes,

Since a virtual office will not work for online banking, a workspace rental such as a Designated Desk, with a 12 month minimum term rental agreement, will provide the needed documentation meeting the "lease" requirement as proof required to open or maintain on online bank account.

Why online "banks" now require a physical address: 2024 legislation requires online "banks" to ensure clients have a physical address in the U.S. This is because several of the online "banks" failed in recent years, and there was no way to properly identify who the account owners were. It is important to understand that none of the "online banks" are real banks. They are just companies that provide the services of banks, without actually being actual banks.

Each office has a maximum capacity specified on the information page for that specific office. There is a monthly "Additional Person in Workspace" cost for each person in excess of 1 that you have working in the space or who has access to enter the office.

The maximum occupancy for an office is listed on the specific office information page. You may have up to that limit in your office at any one time. But, team meetings typically should be held in the conference room due to voice volumes that exceed normal office usage and which could negatively impact others in the TRUE Space office.

In general Yes. You have a locking entry door for controlled access and locking file storage. But, from experience, you typically would need to bring in a much larger locking file cabinet to effectively store medical records/files.

Yes, but all items must be approved with the TRUE Space Office Manager. Large items like couches are not allowed. Furniture items can only be brought in to the building outside of normal business hours and special procedures need to be followed (elevators, doors to be used, etc.). No TRUE Space furniture can be removed from the office.

Space heaters are not allowed in any TRUE Space office.

No. Cubicles are designed to be single person work stations. We do understand that you may briefly have a need to meet with your worker in the cubicle to get them set up or to transfer information briefly. The key is to be discreet and respectful of others in the work area so as to not disturb them in their work. If you need to conduct a longer meeting the conference room can always be rented.

Cubicles are a great low cost way to get your business out of the house or a place to staff your first employees. Some common cubicle uses we have seen include: phone receptionist; operations coordinator; scheduler; logistics; attorney; paralegal; researcher; programmer; web developer; tele-sales; call center services; thesis work; general small business operations; remote worker; contract worker, etc.

Additionally, many use cubicles to establish a physical business address to comply with SAM.gov requirements when applying for government contracts or grants.

Designated Desks are classified as “Silent work stations”? But if no one else is in the desk area/room it would not be a problem to make or receive a phone call. The silent work station rule helps eliminate distractions for people working nearby.

No, desks are personal work stations and are considered “silent work stations”.

A maximum of 2. There is a monthly Additional Person charge of $25.00 for more than one person.

Generally No, but computer monitors, keyboards, and docking stations are permitted provided you keep them looking clean and cables neat and orderly. Designated desks are in shared areas so everything needs to be put away into your locking file cabinet when you are not there.

There are many uses, but most commonly they are used for the following:
- Quiet independent work stations for business owners or their employees
- Establishing a physical business address for compliance with contracts
- Establishing a physical address to be eligible to apply for financing (Designated Desks meet the minimum threshold requirement for some lenders, while banks typically require an actual office rental)
- Commonly used to establish a physical business address to comply with SAM.gov requirements when applying for government contracts or grants.

Cancellation is easy. Just email us at Office@truesp.com giving 30 day notice of cancellation (be sure to include your business name).

Keep in mind that all rental terms are full calendar months and rental periods always end on the last day of a calendar month. Giving 30 day notice of cancellation on July 15th results in an August 31 last day of service. Additionally, if giving notice on the 1st day of a 31 day month it is possible to end your agreement that month (Example: Give notice on January 1st, last day of rental can be January 31st.

All cancellations are subject to the minimum rental term specified in your rental agreement.